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Since
we are offering non-tangible irrevocable goods
we do not issue refunds once the order is accomplished
and the product is delivered. As a customer you
are responsible for understanding this upon purchasing
any item at our site. Please, note that our bonuses
are offered on behalf of our respected partners
and are not an issue for a refund or chargeback.
However,
we realize that exceptional circumstance can take
place with regard to the character of the product
we supply. We DO honor requests for refund
for the following reasons.
* non-delivery of the product: due to some mailing
issues you do not receive a delivery e-mail from
us;
* download issues: it may happen so that you are
having problems while downloading the product;
* irreparable defects or grave difficulties with
the product editing: although all the products
are thoroughly tested before release, unexpected
errors may occur. This reason should be submitted
to our Support Team's approval;
* product not-as-described: a request based on
this reason is satisfied on a case by case basis
in agreement of both parties concerned. "Sources
available section" is regarded here for final
resolution. To prevent this situation every customer
is suggested to check free samples of each type
of the product offered before making the purchase.
It helps to research the product's structure and
evaluate one's skills in template editing.
* On the quality front, we ensure proper quality
management practices and our company is audited
on a semi-annual basis by an external quality
certification agency.
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